Head Office

Friendly, fast-paced and incredibly dynamic our Central Support Office is a challenging and extremely rewarding place to work. Our head office teams are sassy, talented and share a common love of retail and most importantly our brand! They are all dedicated to giving 100% in every aspect of their role and play just as hard as they work! Personality is just important as talent; we want people who are excited by what they do and aren’t afraid to speak up and shout about how we can improve things!

Head Office (London) 

We are currently looking for an Online Editorial Co-Ordinator to join our expanding E-Commerce team for a 12-month maternity contract, to start as soon as possible.
Reporting into the E-Commerce Manager you will be responsible for creating targeted, engaging and SEO friendly content for the Dune website. You will also be responsible for ensuring all online editorial is up to date, on trend and relevant for the Dune customer as well as maintaining high standards of creative communication through all set mediums.

•To create the Dune website content strategy and then execute it, consistently, through all mediums.
•To constantly source and propose new content and marketing ideas that are suitable for the Dune website.
•To create and maintain content ideas and well written and subbed copy for the Dune website (for example News, Features and Trends Sections).
•To prioritising changes and project development.
•To manage content budget
•To write copy and brief ideas to the designer for the weekly email newsletter
•To work with the Ecommerce Manager to plan additional ideas and other marketing materials
•To liaise with internal and external professionals including designers and buyers to ensure all content is aligned to the product.
•To liaise with Press, marketing and store teams.
•To understand and efficiently run social media outlets; Facebook, Twitter, Pinterest and Blog.

•Computer literate in the following; Photoshop, Word, Excel.
•Copywriting and creative skills.
•Online content based or marketing background.
•A good understanding of Ecommerce and the impact of content on conversion and SEO.
•Knowledge and experience of HTML and CMS.
•An intuitive understanding of the Dune brand and its customers.
•An interest in fashion and trends.
•Self-starter, efficient, diligent and independent worker.
•Able to multi task

We currently have an exciting opportunity for a Junior Digital Graphic Designer to join our expanding E-Commerce team. Reporting into the E-Commerce Manager you will be responsible for assisting the Graphic Designer in providing the timely design and production of Graphic Design in support of the Dune Group E-Commerce Team. You will set and maintain high standards of creative communication through all set mediums and develop and evolve clear design guidelines for each brand website .This really is a fantastic entry level role for someone looking to start their Graphic Design career within a leading retailer.

•Responsible for timely design and production of e-mail newsletters, Feature Boxes, Promotional Banners and any other on site promotional graphics where necessary.
•Responsible for timely design and production of Google and Affiliate web banners, and banners across all other relevant platforms.
•Design landing pages for news/about us/trends/brand engagement/competitions/blog/behind the scenes/editorial pages etc.
•Design social media wallpapers/backgrounds adverts etc for Twitter/Facebook and any other relevant platforms.
•Liaise with Marketing to source all relevant content material including imagery.
•Work with content teams to ensure content is regularly updated and to suggest new ideas or areas for further development.
•Assist in developing the tone of voice for each brand/identity through graphic design.
•Research competitor’s graphic style and latest industry developments, and suggest ideas to the E-Commerce Team.


•Adobe Photoshop, Illustrator, In Design, Dreamweaver, Fireworks.
•Intermediate knowledge of html.
•Digital graphics experience.
•A desire to work in ecommerce in a Fashion & Footwear environment.

•Experience in E-Commerce.
•Experience in Fashion.
•Flash/Jquery experience.
•Adobe Scene 7/video experience.
•An understanding of SEO and various browsers.
•Email marketing, display advertising, site conversion etc.
•Microsoft Office skills (outlook, excel, word, PowerPoint).

We currently have a fantastic opportunity for an entry level Buyer to join our busy Buying team. At The Dune Group you will be able to use your passion for footwear and fashion, to gain and develop a keen and commercial eye for the product. Working on our Dune brand you will work alongside the Senior Buyer to source, develop and buy an exciting, commercial, comprehensive and balanced range within the parameters of our margin goals, price architecture and seasonal timing.

•Deliver a balanced commercial range, which reflects the integrity of the brand and delivers a continuous profit growth.
•Maximise commercial opportunities and minimise areas of risk by regularly reviewing performance and trends and reacting accordingly.
•Purchase agreed products / ranges, through a reliable and flexible supplier base ensuring price, quality and fashionability meet requirements and reinforce the brand.
•Develop the best commercial range for the target market, ensuring that the range is consistent with our brand and fulfils the needs of the customer, working closely with design and development team and brief.
•Ensure all agreed operating standards are adhered to and that all team members are fully conversant with these standards.
•Manages and motivates the team and provides clear vision and direction for the future, acting as a role model at all times.
•Develop staff, encouraging them to learn and maximise their potential and achieve high levels of performance. Guide and motivate them through their competencies.

•An entry level buyer or strong junior buyer with footwear experience.
•Ability to identify commercially viable products that support and maintain the integrity of the brand.
•Ability to pro-actively identify possible areas of commercial risk and recommend, plan and implement appropriate action to minimise impact.
•Ability to think imaginatively and generate new ideas to benefit the business.
•Influences and communicates confidently and effectively to build strong relationships.
•Ability to effectively negotiate with others in order to secure a mutually beneficial outcome, whilst maintaining integrity of the brand.
•The ability to quickly identify issues, focussing on solutions by being open-minded, thinking laterally, then generating options before making timely and relevant decisions.
•Actively seeks to develop own knowledge and skills.

This role will provide the successful candidate with not only a working knowledge of HR roles and practices; but also an understanding of how the HR team works in partnership with the business.

•Recording all Head Office holiday movements
•Opening, recording and following up on mail received
•Drafting responses to routine correspondence as directed
•Manipulating and updating various reports on excel.
•Issuing Commitment Award Certificates
•Ensure all new starters receive an offer pack within 1 week of receipt of relevant paperwork
•Respond to all reference requests - both requesting as well as providing, chasing employees and referees where required and ensure all employees provide copies of passports to prove eligibility to work in UK, chasing employees where required
•Issuing New Starter Discount Cards, Where Applicable
•Compiling Season Ticket Loan Letters
•Various ad hoc HR admin duties

•Accuracy and attention to detail
•Well spoken, articulate, numerate and reliable
•Self Confidence
•Ability to maintain trust and confidentiality
•Organisation and Prioritisation
•Good knowledge of Microsoft Office including Outlook, Word, Excel, and PowerPoint

We are currently looking for a Wholesale Manager to join our busy International and Wholesale team to support their exciting plans for growth. You will be responsible for driving and increasing the sales and profitability of the Wholesale business on behalf of Dune International Ltd. This will be done through managing the day to day running of the Wholesale team working with existing and new accounts, planning and leading seasonal markets.

•Plan, manage and execute sales and merchandising strategy; analyse business by customer to maximize sales opportunities (weekly, monthly, seasonally and annually).
•Forecast sales on a seasonal and annual basis tied to budgets.
•Increase business opportunities with existing customers and the appropriate channels of distribution.
•OTB management including forecasting/ planning sales, markdowns and intake.
•Foster close professional relationships with customers to successfully manage the business.
•Develop expert knowledge of the competitive landscape, including merchandising and pricing and communicate information to necessary teams to include design, merchandising and planning.
•Propose new business opportunities and drive business by analysing and reacting to selling performance and capitalising on available inventory.
•Partner with Retail Development and visit stores periodically to confirm optimal store placement, competitive adjacencies, sales support and see merchandise new deliveries.
•Partner with Marketing to make recommendations for special events by account/ by customer.
•Partner with Replenishment Analyst to monitor sales and fill rates of account to ensure they are in line in order to maximise profit.
•Proactively track/ manage processing of confirmations and shipping.
•Develop and present product ideas and concepts tied to individual account events/ needs.
•Optimise organic growth with existing customers and plan and present ideas for further expansion.
•Monitor accounts performance at retail and adjust strategies accordingly.
•Conduct and present global analysis for a specific product / market / area ie. Special sizes, classification, fittings, product type etc.
•Build and nurture strong relationships with executive management, buyers, assistant buyers and planners in key accounts through daily communication to enhance information exchange and negotiations.
•Communication with internal departments to include customer service, planning, retail development, design and marketing at varying levels for exchange of information related to brands.

•Minimum 7 years related sales experience.
•Wholesale department store and/ or major specialty chain experience required.
•Expertise in retail maths / language with planning skills.
•Strong communication, analytical and organizational skills.
•Proficient in Microsoft Office / systems.
•Excellent presentation skills.
•Proven selling and negotiation skills.
•Ability to multi task and problem solve.
•Seasoned traveller and who knows what’s what and where.
•Flexibility to enable extensive travel.
•Broad business network of account managers / buyers.
•Very strong commercial skills.

•Business / Merchandising degree educated.
•Retail experience a plus.

A fantastic opportunity has arisen for a payroll administrator to join our busy payroll team. Reporting into the Payroll Manager you will work alongside two payroll officers in ensuring The Dune Group payroll is processed efficiently and accurately each month, providing a seamless service to the business.

•Work collaboratively with payroll colleagues to ensure the job gets done to the highest standards.
•Collate Weekly Timesheets.
•Send out Summary files to Stores for Checking (this process is subject to change).
•Process managers Bonus in accordance with instructions received from Area Managers.
•Payroll Data Entry.
•New Starters.
•Salary changes and process necessary back payments.
•Tax Code Changes – P46, P45s, P6(T) and submit on line to HMRC.
•Statutory Maternity Pay, with Company Enhancements.
•Absence Data Entry and Payments in accordance with Company Policy.
•Process and deal with all ad hoc queries from third party clients i.e. HMRC, Job Centre.
•Process and deal with all queries from employees and Store/Concession Managers.
•Resolve and rectify any Overpayments, via phone calls and letter correspondence.
•Support Payroll Manager in any additional requirements.

•Experience of working in a fast paced retail environment.
•Ability to prioritise workload.
•Ability to work to tight deadline dates/times.
•Attention to detail.
•Analytical skills.
•Good/advanced knowledge of Excel.
•Experience with Bond, Team Spirit desired but not essential.
•Knowledge of statutory payments desired but not essential.

We are currently looking for a Receptionist to provide a professional, friendly and customer focused front of house reception service to external clients and staff. Friendly, organised and with excellent communication skills you will convey a favourable impression of the brand by being welcoming, courteous, efficient and helpful.

•Maintain a professional image in and around the reception area at all times, ensuring the reception, meeting rooms and client-waiting areas are always clean and tidy.
•Ensure that the switchboard and reception desk is manned at all times.
•Screen calls efficiently and accurately and take messages when required.
•Provide refreshments for visitors and arrange lunches to be delivered.
•Distribute incoming & outgoing mail and incoming faxes.
•Update all internal telephone lists and distribute regularly.
•Ensure all photocopiers and faxes are kept full of paper.
•Keep the schedule updated for the meeting/board rooms as per request.
•To arrange and log couriers and taxis when needed.
•To log weekly schedules for CSO staff.
•Assist with the preparation of the seasonal Retail conference.
•Assist with booking travel/ accommodation for CSO staff and store staff when needed.
•Responsible for all CSO maintenance e.g. air conditioning, carpets, tiles etc.
•General administrative support for the Retail Support Team.
•Ensure kitchen is kept clean and tidy on a daily basis.
•Maintaining an up to date internal telephone directory and store list for circulation internally.

•Excellent telephone manner.
•Excellent organisation skills.
•High standards of personal presentation.
•Strong attention to detail.
•Uses initiative.
•Good IT skills (knowledge of MS Office: Outlook; Word; Excel).

We currently have a fantastic opportunity for a Social Media Co-ordinator for the ‘Steve Madden’ brand. Sitting in our busy PR & Marketing team, the successful candidate will report into the Steve Madden Brand Manager and will be responsible for creating and managing an engaging and targeted social media platform across Facebook and Twitter in order to build a devoted and dedicated fan base and therefore increase brand awareness, footfall and sales. This really is a fantastic opportunity to gain exposure across a leading luxury high street retailer.

•Creating, managing and growing the brand’s presence through Facebook, Twitter and other community sites.
•Responsible for creating the tone and voice of the brand.
•Maintaining and editing stimulating and engaging social media content.
•Constantly sourcing and proposing new content and ideas that are suitable for the Steve Madden community pages.
•Responsible for the quality of online material.
•Creation of the social media calendar.
•Maintaining customer relations via answering customer service questions.
•Working with the Brand Manager in creating and implementing the social media strategy.
•Working with Brand Manager to brainstorm and plan additional ideas for social media and other marketing projects.
•Liaise closely with the PR agency to create exciting, fresh and relevant content with a consistent voice.
•Liaise with internal and external teams including buyers and merchandisers to ensure all content is aligned to the product.
•Be on the forefront of social media trends and new social media tools.
•Use Google Analytics and other measurement tools to provide reports on metrics.

•Computer literate in Photoshop, Word, PowerPoint, Photoshop, Excel, FTP, HMTL and Java.
•Social media marketing experience - preferably in a retail environment.
•Active on social media and digital-savvy.
•Excellent interpersonal skills.
•Have an understanding of Marketing, PR and the Retail panorama.
•An intuitive understanding of the Steve Madden brand and its customers.
•Keen interest in fashion and trends.
•Pro-active and able to show initiative/ideas.
•Ability to think clearly and calmly when faced with issues or problems.

How to apply:

So do you have what it takes to make a difference to our teams? Please send your CV and cover letter to jobshr@thedunegroup.com. When applying via email please state the  location and position of the role you wish to apply for in the subject line, e.g. ‘Merchandiser – Head Office’.

Remember if you don’t hear back from us within 14 days it means your application has been unsuccessful on this occasion.
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