CONTACT US

Our Customer Experience Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have a Help Centre that may hold the answer to your query to save you time.
 

Due to staff training, the customer experience department will be closed during the hours of 2pm-4pm GMT on Thursday 24th October. 

Live Chat

The easiest way to get in touch with us is through Live Chat, where a member of the team will be on hand to quickly respond to your query.

To activate Live Chat click the button at the bottom right of the screen.

Any Chats received outside of the customer experience team opening hours, will be treated as an email and you can expect a response within 1-3 working days.


Email

Drop us an email and we’ll get back to you within 1-3 working days.

customerexperience@dunelondon.com

 

Phone

Based in our Leicester call centre, the Customer Experience Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English and French.
 

From the UK 01202 037 097
International +44 (0)1202 037 097
 

Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, BT, other fixed lines or payphones.

 

Social Media

The Customer Experience team are also contactable through our Facebook and Twitter accounts. For any customer queries please visit:

www.facebook.com/DuneLondon

www.twitter.com/Dune_LondonHelp @dune_londonhelp

 

Post

If you need to mail anything to the Customer Experience Team, here’s the address:

The Dune Group
6-11 Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom

Customer Experience Team opening hours (UK time)

Monday - Friday 09:00 to 18:00
Saturday 09:00 to 13:00
Sunday Closed
Bank holidays Closed


Head Office

For general business information and enquiries.

 

Phone +44 (0)207 258 3605
Post The Dune Group
  9 Hatton Street
  London
  NW8 8PL
  United Kingdom


Careers

For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.
 

Press Enquiries

To get in touch with our PR team and for more information our Press page holds all the details.