Returns

Christmas Returns Policy

Our Christmas returns policy is valid from 30th October 2021 until 11th December 2021. Any purchases made online or in store between these dates can be returned up to and including 9th January 2022. For purchases made from 12th December 2021, our normal refund policy applies.

All items purchased on the website can be returned for free within 28 days of receiving your order.

To return your order, please complete (and don't forget to include) the paperwork found in your original package which includes a free returns label. You can also print a free returns label using one of the methods below. Once posted, keep hold of your receipt - this is your proof of postage which you can use to track your return and we may also require it if your parcel doesn't reach us.

We aim to process your refund within 5 days of receiving your returned item(s). UK returns usually take 5 days to reach us after drop off.

 

Free Returns Labels

To return via InPost Lockers and to create your QR code, click here.
No printing is required at home or when you drop off your return. Just scan. Drop. Done. You don’t even need a label! Visit any InPost Locker across the UK.
Please note: all items from the same order should be returned in one parcel. Maximum parcel size: 41cm x 38cm x 64cm. Max weight limit is 15kg.

For a Hermes returns label click here.
Choose from over 4,500 UK locations. You can print your label at home or in store by searching for Dune Group.
Maximum weight limit is 15kg.

For a CollectPlus returns label click here.
Simply attach the CollectPlus label to the front of your parcel and take it to one of the 6,500 CollectPlus Points. For more information and to find your nearest collection point visit CollectPlus.
Maximum weight limit is 10kg.

For a Royal Mail returns label click here.
Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter, or the Post Office can print the label in store for you. 
Maximum weight limit is 20kg.


Return to a Dune London Store
You can also return your order to any of our UK Dune London standalone stores for a refund. Please take the delivery note supplied with your parcel as a proof of purchase.

Unfortunately, we can’t accept returns from our concession partners such as John Lewis or Selfridges, along with any other online retailers such as Next and ASOS.

 

Exchanges

Unfortunately, we are unable to offer exchanges for online orders. All returns to our warehouse will be refunded via the original payment method.

 

In-store purchases

Return all items within 28 days. All returns require proof of purchase.

 

Outlet store purchases

Return to any Dune London store within 28 days for a full refund, with proof of purchase.

 

Concession purchases

We can’t accept returns from our concessions within John Lewis or Selfridges. This also applies to any of our online concession retailers including Next and ASOS. Please return your item back to the retailer it was purchased from with proof of purchase.

 

Airport purchases

Return all items within 28 days to any Dune London store. All returns require proof of purchase.

 

Terms

  • For efficient processing of returns, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • For hygiene reasons, earrings and face masks cannot be returned online or in store.