Returns

 
Coronavirus Update
Last Update: 8 April 2020
From the 15th June 2020, any purchase between 20th February 2020 – 15th June 2020, can be returned within 28 
• You can contact our Customer Experience team if you have any queries

Customers returning parcels can use the FREE returns labels process below. Please generate a trackable returns label, print it off & attach to your parcel
 

Ireland & Spain


Click HERE for returns
 

France, Germany, Belgium, Netherlands & Austria


Click HERE for returns

Typically it takes up to 28 days following you dropping off the return for us to receive and process the refund. We’ll email you when we’ve refunded it.

Ensure you obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us.