Our Customer Services Experience team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have an English-language Help Centre that may hold the answer to your query to save you time.
Drop us an email and we’ll get back to you within 1-3 working days.
Based in our UK call centre, the Customer Experience Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English, French and German.
|From Switzerland (French)||+41 08 00 74 03 17|
|From Switzerland (German)||+41 08 00 74 03 18|
|International||+44 (0)333 240 7306|
*Please check with your network operator for the cost of a call.
If you need to mail anything to the Customer Experience Team, here’s the address:
The Dune Group
6-11 Elms Depot
Customer Experience Team opening hours (UK time)
|Monday - Friday||09:00 to 18:00|
|Saturday||09:00 to 13:00|
For general business information and enquiries.
|Phone||+44 (0)207 258 3605|
|Post||The Dune Group|
|9 Hatton Street|
For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.
To get in touch with our PR team and for more information our Press page holds all the details.