Our Customer Services Experience team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have an English-language Help Centre that may hold the answer to your query to save you time.




Drop us an email and we’ll get back to you within 1-3 working days.


Based in our UK call centre, the Customer Experience Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English and French.

International +44 (0)1202 037 097

*Please check with your network operator for the cost of a call.


If you need to mail anything to the Customer Experience Team, here’s the address:

The Dune Group
6-11 Elms Depot
Cambridge Road
United Kingdom

Customer Experience Team opening hours (UK time)

Monday - Friday 09:00 to 18:00
Saturday 09:00 to 13:00
Sunday Closed
Bank holidays Closed


Head Office

For general business information and enquiries.


Phone +44 (0)207 258 3605
Post The Dune Group
  9 Hatton Street
  NW8 8PL
  United Kingdom



For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.

Press Enquiries

To get in touch with our PR team and for more information our Press page holds all the details.