RETURNING YOUR ORDER

Purchases made online

We are pleased to refund any item purchased online which is returned within 28 days of your receipt of the parcel. This policy does not affect your statutory rights.

 

Free returns

This information is for customers returning parcels from Switzerland.

To arrange a return please contact Customer Services Team on:
 
+41 08 00 74 03 17 – for a French speaking Customer Service agent, or
+41 08 00 74 03 18 – for a German speaking Customer Service agent

Ensure to obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us.

Please note: Parcels can take up to 20 days to be received by our warehouse but will be processed within 3 days of receipt.  Funds can then take up to 5 working days to appear in your bank account from the date the parcel arrives in our warehouse.

 

How to return to the warehouse

To help ensure efficient processing of returns, please ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, please use the original packaging to return the item to us.

Before returning items to our warehouse, please complete the returns paperwork that will arrive with your purchase, detach and include it in your parcel.
 
This policy does not affect your statutory rights.


Returns from other countries

For information about returns from other countries, please use the flag at the top right of the website to change to your country of delivery and this page will show the correct information.