Contact Us

Coronavirus Update
Last Update: 6th May 2021
• Our Customer Experience team is available Monday to Friday 9am to 4pm (BST) via live chat.
• Our phone lines are open weekdays 10am till 2pm (BST).
• You can contact us via email outside of these hours
• Due to the exceptional circumstances we are unable to guarantee our response times
• Please note. Due to Covid-19 restrictions your return might take longer than usual to arrive back with us. We will process your refund within 14 days of receiving your returned item(s)
• Find additional information on our online Help Centre, or Delivery and Returns pages
• You can read the latest information on Dune London’s Coronavirus response

Order Queries

If you have a query regarding an order you have already placed online, Click Here

For all other queries, please use the contact methods below:

Live Chat

The easiest way to get in touch with us is through Live Chat. Simply click the black icon at the bottom right of the screen to begin.
Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 1-3 working days. Opening hours are outlined below.



Drop us an email anytime at and we’ll get back to you within 1-3 working days.


Our phones lines are open weekdays 10am till 2pm (BST)

If you’d rather speak to an advisor, our team are happy to chat. We’re based in the UK but can take your call in English or French.

UK: 01202 037 097
International: +44 (0)1202 037 097


Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.

Customer Experience Opening Hours (UK time)

Monday - Friday: 09:00 to 16:00
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed


Social Media


Reach us on Facebook or Twitter for any customer related queries: 




The Dune Group
6-11 Elms Depot
Cambridge Road
United Kingdom


Head Office


The Dune Group
9 Hatton Street
United Kingdom




Interested in joining The Dune Group family? For job opportunities head to our Careers Section.