Returns


Coronavirus Update
Last Update: 8 April 2020
• Ireland, Spain and Switzerland:
Any purchases after 20th February 2020 can be returned up to 28 days after our stores reopen
France, Germany and Netherlands:
DPD Parcel Shops are currently closed, we recommend waiting until these reopen before sending your return. You will have 28 days from that date to make your return.
• You can contact our Customer Experience team if you have any queries

This information is for customers returning parcels from Switzerland.
 
Typically, it takes up to 28 days following you dropping off the return for us to process the refund. We’ll email you when we’ve refunded it.
 
To arrange a return please contact the Customer Experience Team on:
 
Phone: +44 (0)1202 037 097 
 
Ensure you obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us.
 

Terms
  • For efficient processing of returns and exchanges, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • For hygiene reasons, earring cannot be returned online or in store.