Returns

We’re pleased to refund any item purchased online if returned within 28 days of your receipt of the parcel. This policy doesn’t affect your statutory rights.

All returns from Switzerland are Free of charge.

To request a refund, please access the returns portal HERE.

All refunds are processed on receipt of the return and will be at the same exchange rate as your original order. 

We are unable to accept returns of items to Dune stores or concessions in any country.
 
TERMS
  • For efficient processing of returns and exchanges, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • For hygiene reasons, earring cannot be returned online or in store.