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Last Update: 20th January 2021
• Our Dune London stores and concessions within the UK are now closed, in line with government guidelines. All store details can be found here. • Store purchases made from 2nd November 2020 can be returned to store within 28 days from re-opening. • Online purchases made from 2nd November 2020 can be returned up to 31st January 2021, in line with our Christmas returns policy. • Due to Covid-19 restrictions your return might take longer than usual to arrive back with us. We will process your refund within 14 days of receiving your returned item(s). You can track your return using the tracking number provided on your proof of postage receipt.
• Online deliveries are being processed and dispatched as normal, although during our busy sale and promotions periods, delivery times might be slightly longer than usual. • Our Customer Experience team are busier than usual, and our phone lines are currently unavailable. You can reach us on Live Chat or via email email@example.com.
• For any other information or assistance, please visit our online Help Centre, or Delivery and Returns pages.