Coronavirus Update
Last Update: 2nd December 2020
• Our Dune London stores and concessions are now open. The few exceptions can be found below
• Find the opening hours of your nearest store here
• Our in-store safety measures are explained in detail below
• We have now extended our returns policy for the festive season. All online and instore purchases made from 2nd November 2020 can be returned up until 8th January 2021
• For any other information or assistance, please visit our online Help Centre, or Delivery and Returns pages
 

Store Reopenings

 

We're open!

...and looking forward to welcoming you back.
 
Following the latest Government update we have reopened our stores. The health of our team and customers remains our top priority, so we’ve implemented rigorous safety measures which means you can relax whilst you’re shopping.

Here’s what to expect:  
 
Social Distancing
We’re limiting the amount of people in store at any one time so it’s easy to maintain the two-metre distance. You’ll find floor markings both inside and outside to show you where to queue, enter and checkout. We’ve also put up Perspex protector screens at our tills to keep our team safe.
 
Cleaning
Our stores undergo thorough cleaning and sanitising throughout the day.
 
Hand Sanitisers & Face Masks
We encourage you to use the hand sanitiser provided and wear a face mask (unless exempt).
 
Contactless Card Payments
Where possible, we recommend the use of contactless or card payment options while shopping with us.
 
Returns
All online and instore purchases made from 2nd November 2020 can be returned up until 8th January 2021.
 
Trying on Shoes
We know that part of the Dune London experience is getting to try our shoes on in store. We want you to continue to enjoy this, so have introduced extra measures to keep you (and your feet) safe:  
 
  • We encourage you to wear disposable pop socks when trying on footwear.
  • All shoes that have been tried on will be disinfected.
  • Our seating areas undergo regular cleaning and sanitation as part of the wider store cleaning schedule.
  • Any returns will also be disinfected, including, where applicable, boxes and packaging.
  • If you see something you’d like to try on, we encourage you to ask one of our team to handle the product for you.
 

Which Stores Have Reopened?

Most Dune London stores and concessions have now opened. Exceptions include Northern Ireland and Sliverburn and Glasgow, in Scotland.

Check the Store Locator for up-to-date information.
For any other information or assistance, please visit our Help Centre or contact our Customer Experience team here.