Contact Us


 
 
 
Coronavirus Update
Last Update: 8 April 2020
 
• Our Customer Experience team is available Monday to Friday 11am to 3pm (BST) via live chat
• You can contact us via email customerexperience@dunelondon.com outside of these hours
• Please note, due to the exceptional circumstances we are unable to guarantee our response times
• Find additional information on our online Help Centre, or Delivery and Returns pages
• Unfortunately our phone lines are closed
• You can read the latest information on Dune London’s Coronavirus response

 

Live Chat

  

The easiest way to get in touch with us is through Live Chat. Simply click the black icon at the bottom right of the screen to begin.

Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 1-3 working days. Opening hours are outlined below.

  

Email

  

Drop us an email anytime at customerexperience@dunelondon.com and we’ll get back to you within 1-3 working days.

 

Phone

  

If you’d rather speak to an advisor, our team are happy to chat. We’re based in the UK but can take your call in English or French.

UK: 01202 037 097
International: +44 (0)1202 037 097

 

Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.

Customer Experience Opening Hours (UK time)


Monday - Friday: 11:00 to 15:00
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed
 

 

Social Media

 

Reach us on Facebook or Twitter for any customer related queries:

www.facebook.com/DuneLondon
www.twitter.com/Dune_LondonHelp 
 

 

Post

 

The Dune Group
6-11 Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom
 

 

Head Office

 

For general business information and enquiries only.

Phone: +44 (0)207 258 3605

Post
The Dune Group
9 Hatton Street
London
NW8 8PL
United Kingdom

  
 

Careers

 

Interested in joining The Dune Group family? For job opportunities head to our Careers Section.