Contact Us
• You can contact us via email customerexperience@dunelondon.com outside of these hours
• Due to the exceptional circumstances we are unable to guarantee our response times
• Please note. Due to Covid-19 restrictions your return might take longer than usual to arrive back with us. We will process your refund within 14 days of receiving your returned item(s)
• Find additional information on our online Help Centre, or Delivery and Returns pages
• You can read the latest information on Dune London’s Coronavirus response
Order Queries (excluding Germany and Ireland)
If you have a query regarding an order you have already placed online, Click Here
For all other queries, please use the contact methods below:
Live Chat
The easiest way to get in touch with us is through Live Chat. Simply click the black icon at the bottom right of the screen to begin.
Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 1-3 working days. Opening hours are outlined below.
Drop us an email anytime at customerexperience@dunelondon.com and we’ll get back to you within 1-3 working days.
Phone
Our Customer Experience phone lines are currently switched off. For any queries, please use the Help Centre or initiate a live chat during our business hours.
If you’d rather speak to an advisor, our team are happy to chat. We’re based in the UK but can take your call in English or French.
UK: 01202 037 097
International: +44 (0)1202 037 097
Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.
Customer Experience Opening Hours (UK time)
Monday - Friday: 09:00 to 16:00
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed
Social Media
Reach us on Facebook or Twitter for any customer related queries:
www.facebook.com/DuneLondon
www.twitter.com/Dune_LondonHelp
Post
The Dune Group
6-11 Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom
Head Office
For general business information and enquiries only.
Phone: +44 (0)207 258 3605
Post
The Dune Group
9 Hatton Street
London
NW8 8PL
United Kingdom
Careers
Interested in joining The Dune Group family? For job opportunities head to our Careers Section.