Returns

Our Extended Christmas Returns Policy


We have now extended our returns policy for the festive season. All online and instore purchases made from 2nd November 2020 can be returned up until 8th January 2021. Happy shopping.

You will need to generate a trackable returns label, please select the correct link below based on your location.

 

Returns to Germany and Ireland


Customers returning from Germany and Ireand can use the FREE returns labels HERE. Please generate a trackable returns label, print it off & attach to your parcel.
 

Returns to all countries (excluding Germany and Ireland)


To request a refund for all countries (excluding Germany and Ireland, please access the returns portal HERE.

All refunds are processed on receipt of the return and will be at the same exchange rate as your original order. 

We are unable to accept returns of items to Dune stores or concessions in any country.
 
COUNTRY  
COST
Ireland
Germany
Netherlands
France
Spain
Denmark
Switzerland
Free Returns
Sweden 70DKK/115DKK. Cost dependent on selected service 
Rest of EU  €6/€15. Cost dependent on selected service                                               
US $10
Canada 20 CAD
Rest of the world £10

 

TERMS
  • For efficient processing of returns and exchanges, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • For hygiene reasons, earring cannot be returned online or in store.