What is CollectPlus?

What is your delivery policy?

We are pleased to offer multiple delivery options within the UK & Northern Ireland, and to offer delivery to many international countries. Please click here to view our Delivery page.

What is your returns policy?

We accept free returns from the UK within 28 days of the order. Please click here for more details.

Has my order been shipped?

You should receive an email notification as soon as your order has been shipped from our warehouse. Please allow between 2-3 business days for your order to be shipped when using standard delivery.

Express delivery orders will be shipped the same day (if placed before 5pm).

What if there is something wrong with my order?

Please fill out the returns form and send it back to the address on the form for a full refund.

If the product develops a fault after being worn, please contact Customer Services and one of our advisors will be happy to offer support. Alternatively, you can return defective items to a Dune stand alone store.

You can download the Royal Mail label or generate a new CollectPlus label by clicking on the links below, printing and attach to your package:

 

I require general assistance for my order

Customer Services opening hours (UK times):

Monday - Friday
09:00 to 18:00
Saturday
09:00 to 13:00
Sunday
Closed
Bank Holidays
Closed
 

By phone

From the UK:
0333 240 7306
From Ireland:
01 526 9767
From France:
01 73 44 32 30
From Germany:
069 25 73 77 456
From Spain:
034 900 828 346
From the US:
00 1 646 568 7745
International:
+44 (0) 116 284 7800
 

By post

The Dune Group, 6-11 Elms Depot, Cambridge Road, Whetstone, LE8 6AB, United Kingdom

 
 

How long does it take to process a refund?

Please allow up to 14 business days from when we receive the item back for your refund to be processed. It may then take 2-3 additional business days for the refunded amount to appear in your account. Please note during SALE periods, this can take a little longer.

How do I apply my discount code?

When you're ready to check out, in your checkout basket, there will be a box above 'Grand Total' stating 'Promo Code'. Simply type your code, click 'update' and your discount, if code is valid, will be automatically applied to your total.

How do I pay for my order?

We accept most major debit and credit cards, including Visa, MasterCard, and American Express. We also accept Paypal, but you cannot return purchases paid via Paypal to stores (These must be returned via the website).

Do you have a size guide?

What is Sole Searcher?

Even if your item is sold out online, we'll always do our best to find it for you no matter where it is. We're helpful like that you see.Read all about our Sole Searcher delivery option here.