RETURNING YOUR ORDER


We are pleased to refund any item purchased online which is returned within 28 days of your receipt of the package. This policy does not affect your statutory rights.

Christmas Returns

Our returns policy will be extended for items purchased online between 3rd November to 8th December. Refunds or exchanges will be accepted until 5th January 2020. 

Free returns from the USA

We are able to provide a free postal returns service for customers returning packages from the United States of America*. 

To obtain a free returns label and for more information please contact Customer Services on (201) 508-9699 from the US or +44 (0)1202 037 097 from other international countries, with the details of your order.

Packages can take up to 20 days to be received by our warehouse but will be processed within 3 days of receipt.  Funds can then take up to 5 business days to appear in your bank account from the date the package arrives in our warehouse. 

How to return to the warehouse

To help ensure efficient processing of returns and exchanges, please ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, please use the original packaging to return the item to us.

Before returning items to our warehouse, please complete the returns paperwork that will arrive with your purchase, detach and include it in your package.
 
This policy does not affect your statutory rights.

* a small number of zip codes are excluded, please check with the Customer Services Team.


Returns from other countries

For information about returns from other countries, please use the flag at the top right of the website to change to your country of delivery and this page will show the correct information.
 

Return Exclusions

For hygiene reasons, earring cannot be returned.