Our Extended Christmas Returns Policy
We have now extended our returns policy for the festive season. All online and instore purchases made from 2nd November 2020 can be returned up until 8th January 2021. Happy shopping.
All returns from the US will incur a $10 charge.
To request a refund, please access the returns portal HERE.
All refunds are processed on receipt of the return and will be at the same exchange rate as your original order.
We are unable to accept returns of items to Dune stores or concessions in any country.
Due to Covid-19 restrictions your return might take longer than usual to arrive back with us. We will process your refund within 14 days of receiving your returned item(s). You can track your return using the tracking number provided on your proof of postage receipt.
- For efficient processing of returns, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
- Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
- For hygiene reasons, earring cannot be returned online or in store.