Returns


Coronavirus Update: All customers who have purchased from Dune London stores or our official website after the 20th February 2020 will have a full 28 days after our stores reopen to the public to return any unwanted goods. Please click here for the latest information.

We’re pleased to refund any item purchased online if returned within 28 days of your receipt of the parcel. This policy doesn’t affect your statutory rights.

We are able to provide a free postal returns service for customers returning parcels from the United States of America. 

To obtain a free returns label and for more information please contact Customer Services on (201) 508-9699 from the US or +44 (0)1202 037 097 from other international countries, with the details of your order.

Ensure you obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us.

Terms
  • For efficient processing of returns and exchanges, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • For hygiene reasons, earring cannot be returned.