I wore these out just once for a short time, thinking they would be comfortable summer shoes. I was very wrong! The material is dreadful and caused me lots of painful cuts and sores all over my feet.
I contacted Dune for a refund but instead they have asked me to send the shoes back "for inspection". I don't really know what needs to be inspected as the shoes have already caused me harm.
This is the first time i have bought from Dune and definitely never will again.
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Response from Dune London
We are sorry to learn of the problems you have experienced with the Dune Longley sandals. We can appreciate the disappointment and discomfort this may have caused you. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.
With new footwear, it is sometimes recommended that the customer wears them in to help soften the material and allows the product to conform.
However, should you feel that this is rather a manufacturing problem, rather than a fitting issue, then please get in contact with our Customer Experience Team. Our details can be found here:- https://www.dunelondon.com/services/contact/
Thank you for taking the time to leave us a review.
Kind regards, Dune London Customer Experience Team.
https://www.dunelondon.com/longley-braided-loop-strap-sandal-tan-0079500620043351/0079500620043351LONGLEY - Woven Strap Flat SandalsLongley - TanWoven Strap Flat Sandalshttps://i1.adis.ws/i/dunelondon/LONGLEY-0079500620043351_ALT5?$dl_medium$50.0050.00GBPOutOfStock/womens-sandals/womens-flat-sandals/Designed with a loop strap upper and a classic toe post detailing. It's complete with a flat sole and a secure buckle fastening.colour_group:Browngender:Femaleproduct_type:Footwear
Customer Reviews:
Overall Rating:
"Shredded My Feet!" - anonymous,
1
I wore these out just once for a short time, thinking they would be comfortable summer shoes. I was very wrong! The material is dreadful and caused me lots of painful cuts and sores all over my feet.
I contacted Dune for a refund but instead they have asked me to send the shoes back "for inspection". I don't really know what needs to be inspected as the shoes have already caused me harm.
This is the first time i have bought from Dune and definitely never will again.
Size Purchased : 5/38/US7
Response from Dune London
We are sorry to learn of the problems you have experienced with the Dune Longley sandals. We can appreciate the disappointment and discomfort this may have caused you. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.
With new footwear, it is sometimes recommended that the customer wears them in to help soften the material and allows the product to conform.
However, should you feel that this is rather a manufacturing problem, rather than a fitting issue, then please get in contact with our Customer Experience Team. Our details can be found here:- https://www.dunelondon.com/services/contact/
Thank you for taking the time to leave us a review.
Kind regards, Dune London Customer Experience Team.
Response from Dune London
