The easiest way to get in touch with us is through Live Chat. Simply click the 'Help chat' icon at the bottom right of the screen to begin.
Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 1-3 working days. Opening hours are outlined below.
Drop us an email anytime at email@example.com and we’ll get back to you within 1-3 working days.
Over this busy period it may take up to 5 days to reply. We’ll do our best to get back to you sooner, but in the meantime why not head over to our Help Centre, or speak to a team member on Live Chat
Our Customer Experience phone lines are currently switched off. For any queries, please use the Help Centre or initiate a live chat during our business hours.
If you’d rather speak to an advisor, our team are happy to chat. We’re based in the UK but can take your call in English or French.
UK: 01202 037 097
International: +44 (0)1202 037 097
Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.
Customer Experience Opening Hours (UK time)
Monday - Friday: 09:00 to 14:00
Bank Holidays: Closed
The Dune Group
6-11 Elms Depot
For general business information and enquiries only. Please use our Customer Experience number above for queries about your order.
Phone: +44 (0)207 258 3605
The Dune Group
9 Hatton Street
Interested in joining The Dune Group family? For job opportunities head to our Careers Section.