Contact Us

Coronavirus Update
Last Update: 4 August 2020
• Our Customer Experience team is available Monday to Friday 9am to 4pm (BST) via live chat and phone
• You can contact us via email outside of these hours
• Due to the exceptional circumstances we are unable to guarantee our response times
• Please note. Currently, refunds on returned products can take up to 20 days to be processed. We really appreciate your understanding.
• Find additional information on our online Help Centre, or Delivery and Returns pages
• You can read the latest information on Dune London’s Coronavirus response

Live Chat

The easiest way to get in touch with us is through Live Chat. Simply click the 'Help chat' icon at the bottom right of the screen to begin.

Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 1-3 working days. Opening hours are outlined below.



Drop us an email anytime at and we’ll get back to you within 1-3 working days.



If you’d rather speak to an advisor, our team are happy to chat. We’re based in the UK but can take your call in English or French.

UK: 01202 037 097
International: +44 (0)1202 037 097

Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.


Customer Experience Opening Hours (UK time)

Monday - Friday: 09:00 to 16:00
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed


Social Media


Reach us on Facebook or Twitter for any customer related queries: 




The Dune Group
6-11 Elms Depot
Cambridge Road
United Kingdom


Head Office


For general business information and enquiries only. Please use our Customer Experience number above for queries about your order.

Phone: +44 (0)207 258 3605

The Dune Group
9 Hatton Street
United Kingdom





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