Contact Us

 

Our phone lines are currently closed due to the pandemic situation. You can reach our Customer Experience team Monday to Friday 10-3 via Live Chat or you can email us and we will respond back within 2 working days.


Corona Virus Update: The customer call center has now reduced opening hours from 10am-3pm Monday-Friday. Please click here for the latest information.
 

Our Customer Experience Team is here to help. We also have an online Help Centre to trouble-shoot any issues placing an order, stock availability, tracking a purchase, and our returns policy.

 

 

Live Chat


The easiest way to get in touch with us is through Live Chat. Simply click the 'Help chat' icon at the bottom right of the screen to begin.

Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 1-3 working days. Opening hours are outlined below.

 

Email


Drop us an email anytime at customerexperience@dunelondon.com and we’ll get back to you within 1-3 working days.

 

Phone


If you’d rather speak to an advisor, our team are happy to chat. We’re based in the UK but can take your call in English or French.

UK: 01202 037 097
International: +44 (0)1202 037 097
 

Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.

 

Customer Experience Opening Hours (UK time)

Monday - Friday: 10:00 to 15:00
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed


 

Social Media

 

Reach us on Facebook or Twitter for any customer related queries:

www.facebook.com/DuneLondon
www.twitter.com/Dune_LondonHelp 

 

Post

 

The Dune Group
6-11 Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom

 

Head Office

 

For general business information and enquiries only. Please use our Customer Experience number above for queries about your order.

Phone: +44 (0)207 258 3605

Post
The Dune Group
9 Hatton Street
London
NW8 8PL
United Kingdom

 

 

Careers

 

Interested in joining The Dune Group family? For job opportunities head to our Careers Section.