Coronavirus Update: Store Reopenings

 

We’re Looking Forward To Welcoming You Back

 
Following the latest Covid-19 update from the UK Government, we are planning to reopen selected stores from 15th June. The health of our team and customers remains our top priority, which is why we are introducing new measures in-store in line with the recommendations set out by the UK Government. For the latest arrivals and style updates, shop with us online at www.dunelondon.com.
 

What You Can Expect In-Store

Social Distancing
We’re limiting the amount of people in store at any one time. You may have to queue outside at busier times. Please maintain a distance of two metres from other customers and our team. You’ll find floor markings both inside and outside to show you where to queue, enter and checkout. We’ve also put up Perspex protector screens at our tills to keep our team safe.
 
Cleaning
Our stores will undergo regular deep-cleaning and sanitising throughout the day.
 
Hand Sanitisers
Hand sanitisers will be available to you in store. Please take care of your hands while we take care of your feet. Masks will also be available to customers who wish to wear one.
 
Contactless Card Payments
Where possible, we recommend the use of contactless or card payment options while shopping with us. The nationwide UK limit on contactless card payments has increased from £30 to £45 to reduce physical contact at checkout.
 
Returns
We are happy to exchange or refund unworn or unmarked goods purchased in-store accompanied by a receipt within 28 days of purchase. This applies to both full price and markdown items which are unworn or unmarked and are accompanied by a receipt. This policy does not affect your statutory rights.
 
Trying On Shoes
We know that part of the Dune London experience is getting to try our shoes on in-store. We want you to continue to enjoy this, so we have introduced extra measures to keep you (and your feet) safe: 
  • We will encourage you to wear disposable pop socks when trying on footwear.
  • All shoes that have been tried on will be disinfected afterwards.
  • Our seating areas will undergo regular cleaning and sanitation as part of our wider store cleaning schedules.
  • Any goods that are returned to our stores will also be disinfected, including, where applicable, boxes and packaging.
  • If you see something you’d like to try on, we encourage you to ask one of our team to handle the product for you.
 

Which Stores Are Reopening?

All our Dune London stores in England will reopen from the 15th June. Our concessions in House Of Fraser and Debenhams will reopen from the 15th June. Please check with your local House Of Fraser and Debenhams for further information. Our Republic Of Ireland stores will also begin to open from the 15th June.

Update: Our Scotland, Wales and Northern Ireland stores have now reopened.
 
The opening times of our Dune London stores are reduced and subject to change as we navigate our way through the reopening of our stores. Please contact the store directly for further information on opening times. 
 
For any other information or assistance, please visit our Help Centre or contact our customer services team here