Promotional Terms and Conditions


Dune London Delivery Pass

1. Pay for delivery on your first order and receive unlimited free UK Standard Delivery or Standard CollectPlus on all future orders for a year.
2. Any UK orders placed from 1st May 2018 where delivery was paid (excluding Click and Collect) will automatically qualify for free Standard UK delivery and is valid for a year from original order date.
3. Only applies to orders with paid UK delivery services, excluding Click and Collect.
4. UK customers only, including Northern Ireland, Highlands (e.g. North tip of Scotland) and Islands off the coast of mainland UK.
5. Automatically applies against customer email address regardless of full member or guest checkout.
6. No minimum order.
7. Valid for 12 months from the date of first order with paid delivery.
8. Offer only valid on the UK website.
9. Offer is online only.
10. Dune London reserves the right to update or cancel this offer at any time without notice.
11. Nothing in these Terms will affect the customer’s legal rights.


The Wedding Collection: Free Delivery & Returns

1. Free standard UK delivery and returns with selected purchases from The Wedding Collection.
2. This applies to the ladies, specifically bridal, ivory shoe range only.
3. Standard UK delivery takes 2-5 working days with the usual charge of £3.50. However, aforementioned selected products from The Wedding Collection once in the basket will automatically qualify for Free Standard UK Delivery.
4. We reserve the right to withdraw or amend this promotion at our discretion

London Fashion Week Instagram Competition

1. Eligibility: This promotion is open to legal residents of the UK and R.O.I. over the age of 18. Employees of Dune London, Instagram and each of their respective parent, subsidiary, related and affiliated entities, suppliers, as well as the immediate family (spouse, parents, siblings and children) and household members of all parties are not eligible. Participation constitutes entrant’s full and unconditional agreement to these Official Contest Rules (the “Official Rules”) and Dune London’s decisions, which are final and binding in all matters related to the Competition. Winning a prize is contingent upon fulfilling all requirements set forth herein.
2. Sponsor: Dune Group Limited (“Dune London”)
3. Timing: Competition begins at 12pm GMT on Thursday 30th January and ends at 12pm GMT on Wednesday 5th February (the “Competition Period”).
4. How to Enter The Competition: During the Competition period, enter by first visiting Dune London on Instagram at and follow the account. Users must then like and comment under Dune London’s competition photo posted on the Dune London Instagram page. Entrants should comment underneath the post with who they would like to bring to the event. Each participant may make a maximum of one (1) entry during the Competition Period. Multiple entries are not permitted. Any attempt by any entrant to make more than the stated number of entries by using multiple/different email addresses, identities, registrations and logins, or any other methods will void that entrant’s entries and that entrant may be disqualified at Dune London’s sole discretion. All entries must be received by Dune London during the Competition period or they will be void. 
5. Judging Criteria: Each entrant selected as a potential winner must comply with all terms and conditions set forth in these Official Rules and winning is contingent upon fulfilling all such requirements. 
One winner will be chosen at random to win a pair of VIP tickets to the London Fashion Week public show on Saturday 15th February 6-8pm. The winner will also receive a pair of shoes to wear for both them and their guest as well as an overnight stay in London (one room, checking in on the afternoon of Saturday 15th February and checking out on the morning of Sunday 16th February). All shoes must be from Dune London only and not any other brand listed on the Dune London website.
 These determinations are final and binding with respect to all matters relating to the Competition. No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the Competition
6.Winner Notification. Potential winners will be notified by an Instagram direct message once the competition has closed. Return of prize notification as undeliverable may result in disqualification and alternate determination. If any potential winner is found to be ineligible or if any potential winner does not comply with the Official Rules, then the potential winner may also be disqualified, and an alternate potential prize winner will be determined. If a potential winner has not responded within three (3) days after the first attempt to contact such potential winner, an alternate entrant will be selected in his or her place from all entries received.
7. Prizes: 2 x VIP tickets to the London Fashion Week public show on Saturday 15th February, 6pm-8pm. A pair of Dune London shoes to wear for both you and your guest. A stay over in a London hotel (one room), checking in on Saturday 15th February in the PM and checking out on Sunday 16th February in the AM . Rooms will either be a double or twin, depending on the winner’s preference and availability. Travel costs are not included. Shoes must be Dune London and not any additional brand found on the Dune London website. Prize award is subject to verification of eligibility and compliance with these Official Rules.
By entering this Competition and accepting a prize, the winner agrees to maintain his/her behaviour in accordance with all applicable laws and generally accepted social practices in connection with participation in any contest- or prize-related activity. The winner is strictly prohibited from selling, auctioning, trading or otherwise transferring any part of the prize, except in sponsor’s sole discretion. All prizes are non-transferable and no substitution will be made except as provided herein at the sponsor’s sole discretion. Dune London shall not be liable for any failure to enter the competition or failure of communications with the winner due to any technical issues.
8. Privacy: Should you become the winner of the competition, we will ask for your personal details such as full name, postal address, telephone number and email address. This personal data will be used for the purposes of contacting you to facilitate in sending you your prize. Your personal details will not be used for any other purposes (marketing etc.) and your correspondence with Dune London will be retained for 1 month after the correspondence has closed before being deleted.
For more information on our privacy policy, please click here › Privacy policy
By entering, you release Instagram from all responsibility and liability for this competition. Instagram in no way sponsors, endorses or administers, not is it associated with, this competition. Any information that you provide is provided to Dune London and not to Instagram.
The competition is governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.


Dune London Instore Monogramming Service Terms and Conditions

The Promoter: The Dune Group, trading as Dune London, 9 Hatton Street, London, NW8 8PL. 
The Promotion: Free monogram embossing service (initials only) offered to all customers purchasing a bag or purse in our London Marble Arch store (490 Oxford Street, London, W1C 1LF) from Thursday 13th February – Saturday 15th February inclusive, 10am – 9pm in partnership with Hand and Lock.
Exclusions apply to select products which the Dune London store teams and/or Hand & Lock monogrammers deem unsuitable to be monogrammed.  
Dune London or/and Hand & Lock reserve the right to decide the volume of bags/purses/accessories that can be monogrammed by an individual customer dependent upon time available on the day. 
Monogrammed product is non-refundable, non-resalable or non-exchangeable for any monetary value or alternative product.
Eligibility: The Promotion is open to all customers who purchase a Dune London bag or purse from the Dune London Marble Arch store (490 Oxford Street, London, W1C 1LF) from the 13th-15th February inclusive, running from 10am-9pm. Exclusions apply to select products which the Dune London store teams and/or Hand & Lock monogrammers deem unsuitable to be monogrammed.  
By participating in this Promotion, Participants agree to be bound by these Terms and Conditions: - 
No monogramming may take place on the following items:
- Products which are not from the Dune London brand (i.e. external brands)
- Gift cards, gift vouchers or similar
- Product purchased online and picked up in store
- All footwear and small accessories including jewelry, shoe care, sunglasses, candles, perfume etc
- Discretionary bags and purses decided by Dune London and/or Hand and Lock to be unsuitable to be monogrammed (Store staff can advise on suitability prior to purchase)
Data Protection: Participants’ personal details will at all times be kept confidential and in accordance with Dune London Data Privacy Policy available at: Privacy policy
1. The Promoter reserves the right to withdraw or amend this Promotion and these Terms and Conditions in the event of any unforeseen circumstances outside of its reasonable control or if it considers necessary to do so in the Promoter’s absolute discretion.
In the event of any dispute the Promoter’s decision is final.
3. These Terms and Conditions and the Promotion shall be governed by and construed in accordance with the laws of England and any disputes shall be subject to the exclusive jurisdiction of the English Courts.