Returns

 

Free Returns


All items purchased on the website can be returned for free within 28 days of receipt.

To return your order, please complete (and don’t forget to include) the paperwork found in your original package which includes a free returns label. You can also print a free returns label using one of the methods below. Once posted, keep hold of your receipt – this is your proof of postage which you can use to track your return and we may also require it if your parcel doesn’t reach us. We aim to process your refund within 5 days of receiving your returned item(s). 

 

Free returns label

 
  • For a Hermes returns label click HERE.
Choose from over 4,500 UK locations. You can print your label at home or in store by searching for 'Dune Group'. Maximum weight limit is 15kg.
 
  • For a CollectPlus returns label click HERE.
Simply attach the CollectPlus label to the front of your parcel and take it to one of the 6,500 CollectPlus Points.
For more information and to find your nearest CollectPlus Point visit https://www.collectplus.yodel.co.uk/dune
 
  • For a Royal Mail returns label click HERE.
Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter.

There is a limit of 2kg for both CollectPlus and Royal Mail services (roughly 3 items in 1 box). If you need further information, please do not hesitate to call the ​Customer Services Team.
 

 


Return to a Dune London Store


You can also return your order to any of our UK Dune London standalone stores for a refund Please take the delivery note supplied with your parcel as a proof of purchase. Please be aware that orders paid for with PayPal, Klarna, Apple Pay or Google Pay cannot be returned to a store and must be sent back to our distribution centre using one of the free labels above.

Currently we can’t accept returns from our concession partners such as John Lewis, House of Fraser or Selfridges, , along with any other online retailers such as Next and ASOS.

 

Exchanges


Unfortunately, we are unable to offer exchanges for online orders. All returns to our warehouse will be refunded via the original payment method.


Instore purchases

 
  • Return all items within 28 days
  • All returns require proof of purchase


Outlet store purchases


Return to any Dune London store within 14 days for a full refund, with proof of purchase.


Concession purchases


We can’t accept returns from our concessions within John Lewis, House of Fraser, Selfridges, Top Shop, Dorothy Perkins or Debenhams. This applies to any of our online concession retailers including Next and ASOS. Please return your item back to the retailer it was purchased from with proof of purchase.


Airport purchases


  • Return all items within 28 days to any Dune London store
  • All returns require proof of purchase  

 

Terms
  • Returns which reach us within the 28 days of receipt will be issued a refund to the original payment method. For returns that reach us after our 28 day return policy window, refunds will be issued via a Dune London e-gift card. This will be sent to the email address used to place the order.
  • For efficient processing of returns, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • Orders purchased using PayPal or Klarna must be returned to our warehouse using the Hermes, CollectPlus or Royal Mail labels.
  • For hygiene reasons, earrings cannot be returned online or in store.