Extended Returns Policy

Online Purchases
We have extended our returns policy for the festive season. All online purchases made from 2nd November 2020 can be returned up until 31st January 2021.

Instore Purchases
Due to current store closures in line with government guidelines, any store purchases from the 2nd November 2020 can be returned to the store within 28 days from when they re-open in line with the extended returns policy.

Online Purchases

You can also return your online purchase to any of our UK Dune London standalone stores for a refund (except orders paid for with PayPal or Klarna – these can only be returned by post). Please take the delivery note supplied with your parcel as a proof of purchase.

Currently we can’t accept returns from our concessions within John Lewis, House of Fraser, Selfridges, Topshop, Dorothy Perkins or Debenhams, along with any other online retailers such as Next and ASOS.

To return your order complete (and don’t forget to include) the paperwork found in your original package which includes a free returns label. You can then return your parcel for free using either CollectPlus, Royal Mail or Hermes.

Make sure you pick up a receipt and keep in a safe place – this is your proof of posting which we’ll require if your parcel doesn’t reach us.

Due to Covid-19 restrictions your return might take longer than usual to arrive back with us. We will process your refund within 14 days of receiving your returned item(s). You can track your return using the tracking number provided on your proof of postage receipt.


Free returns label

  • For a Hermes returns label click HERE.
Choose from over 4,500 UK locations. You can print your label at home or in store by searching for 'Dune Group'. Maximum weight limit is 15kg.
  • For a CollectPlus returns label click HERE.
Simply attach the CollectPlus label to the front of your parcel and take it to one of over 7000+ CollectPlus Points, open from 7am till late.
For more information and to find your nearest CollectPlus Point visit
  • For a Royal Mail returns label click HERE.
Simply print off the label, attach to the front of your parcel and take it to any Post Office Counter.

There is a limit of 2kg for both CollectPlus and Royal Mail services (roughly 3 items in 1 box). If you need further information, please do not hesitate to call the ​Customer Services Team.


Unfortunately, we are unable to offer exchanges for online orders. All returns to our warehouse will be refunded via the original payment method.

Instore purchases

  • Return all items within 28 days
  • All returns require proof of purchase

Outlet store purchases

Return to any Dune London store within 14 days for a full refund, with proof of purchase.

Concession purchases

We can’t accept returns from our concessions within John Lewis, House of Fraser, Selfridges, Top Shop, Dorothy Perkins or Debenhams. This applies to any of our online concession retailers including Next and ASOS. Please return your item back to the retailer it was purchased from with proof of purchase.

Airport purchases

  • Return all items within 28 days to any Dune London store
  • All returns require proof of purchase  


  • For efficient processing of returns, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
  • Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
  • Orders purchased using PayPal or Klarna must be returned to our warehouse using the Hermes, CollectPlus or Royal Mail labels.
  • For hygiene reasons, earrings cannot be returned online or in store.