The easiest way to get in touch with us is through Live Chat, where a member of the team will be on hand to quickly respond to your query.
To activate Live Chat on your mobile phone click the ‘Chat’ button, or if you’re using a desktop or tablet device, you’ll find the ‘Live Chat’ button at the top of the page.
Any Chats received outside of these hours will be treated as an email and you can expect a response within 1-3 working days.
Drop us an email and we’ll get back to you within 1-3 working days.
Based in our Leicester call centre, the Customer Services Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English, French and German.
|From the UK||0333 240 73 06|
|International||+44 (0)333 240 73 06|
*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed lines or payphones.
If you need to mail anything to the Customer Services Team, here’s the address:
The Dune Group
6-11 Elms Depot
Customer Services Team opening hours (UK time)
|Monday - Friday||09:00 to 18:00|
|Saturday||09:00 to 13:00|
Christmas Opening Times
|Saturday 24th December - Christmas Eve||09:00 to 13:00|
|Sunday 25th December - Christmas Day||Closed|
|Monday 26th December - Boxing Day||Closed|
|Tuesday 27th December - Bank holiday||09:00 to 14:00|
|Saturday 31th December - New Years Eve||09:00 to 13:00|
|Sunday 1st January - New Years Day||Closed|
|Monday 2nd January - Bank Holiday||Closed|
|Tuesday 3rd January||09:00 to 18:00|
For general business information and enquiries.
|Phone||+44 (0)207 258 3605|
|Post||The Dune Group|
|9 Hatton Street|
For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.
To get in touch with our PR team and for more information our Press page holds all the details.