LIVE CHAT


CONTACT US

 
Our Customer Services Team is here to help you. From trouble with placing an order; more information about a product; tracking a purchase; or looking up an item of stock. We also have a Help Centre that may hold the answer to your query to save you time.
 


Live Chat

The easiest way to get in touch with us is through Live Chat, where a member of the team will be on hand to quickly respond to your query.

To activate Live Chat on your mobile phone click the ‘Chat’ button, or if you’re using a desktop or tablet device, you’ll find the ‘Live Chat’ button at the top of the page.

Any Chats received outside of these hours will be treated as an email and you can expect a response within 1-3 working days.


Email

Drop us an email and we’ll get back to you within 1-3 working days.

customerservice@dunelondon.com


Phone*

Based in our Leicester call centre, the Customer Services Team is available Monday – Saturday. Our call handlers are multilingual too, so we can take your call in English, French and German.
 

From the UK 0333 240 73 06
International +44 (0)333 240 73 06
 

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed lines or payphones.

 

Post

If you need to mail anything to the Customer Services Team, here’s the address:

The Dune Group
6-11 Elms Depot
Cambridge Road
Leicestershire
LE8 6LG
United Kingdom

Customer Services Team opening hours (UK time)

Monday - Friday 09:00 to 18:00
Saturday 09:00 to 13:00
Sunday Closed
Bank holidays Closed


Christmas Opening Times

Saturday 24th December - Christmas Eve  09:00 to 13:00
Sunday 25th December - Christmas Day  Closed
Monday 26th December - Boxing Day  Closed
Tuesday 27th December - Bank holiday 09:00 to 14:00
Saturday 31th December - New Years Eve 09:00 to 13:00
Sunday 1st  January - New Years Day Closed
Monday 2nd January - Bank Holiday Closed
Tuesday 3rd January 09:00 to 18:00


Head Office

For general business information and enquiries.

 

Phone +44 (0)207 258 3605
Post The Dune Group
  9 Hatton Street
  London
  NW8 8PL
  United Kingdom

 

Careers

For job opportunities at The Dune Group and our latest positions available please take a look at our Careers section.
 

Press Enquiries

To get in touch with our PR team and for more information our Press page holds all the details.

 
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