Website Terms of Use

These terms of use (the Terms) (together with the Privacy Notice) tell you the terms on which you may make use of this website (the Website), whether as a guest or a registered user. Use of this Website includes accessing, browsing, leaving a comment or opening a Dune account on this Website. 

By using this Website, you confirm that you accept these Terms and that you agree to comply with them. We recommend that you print a copy of this for future reference. If you do not agree to these Terms, you must not use this Website. 

Our Privacy Notice sets out how we process any personal data we collect from you, or that you provide to us. Our Cookie Policy, which sets out information about the cookies we use on this Website. 
  
If you purchase goods from this Website, our Terms and Conditions of Supply will apply to the sale.  
 

1. Information about us

www.dunelondon.com is a website operated by the Dune Group Limited (We or Us). We are registered in England and Wales under company number 02127866 and have our registered office at 4th Floor, The White Building, 11 Evesham Street, London, W11 4AJ, United Kingdom. We are a limited company 
 

2. Changes to these terms   

We may revise these Terms at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. Your continued use of this Website following changes to these Terms constitute your acceptance of our amended Terms. At the time of your visit to the Website, the current version of the Terms will apply. 
 

3. Changes to this Website

3.1 We may update this Website from time to time, and may change the content at any time. However, please note that any of the content on this Website may be out of date at any given time, and we are under no obligation to update it. 
 
3.2 We do not guarantee that this Website, or any content on it, will be free from errors or omissions. 
 

4. Accessing this Website 

4.1 This Website is made available free of charge. 

4.2 We do not guarantee that this Website, or any content on it, will always be available or be uninterrupted. Access to this Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of this Website without notice. We will not be liable to you if for any reason this Website is unavailable at any time or for any period. 

4.3 You are responsible for making all arrangements necessary for you to have access to this Website. 

4.4 You are also responsible for ensuring that all persons who access this Website through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them. 
 
4.5 Children under the age of 13 are not permitted to use our website or interactive services. 
 

5. Your account and password

5.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. 

5.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. 

5.3 If you know or suspect that anyone other than you know your user identification code or password, you must promptly notify us at customerexperience@dunelondon.com 

5.4 Please refer to the Privacy Notice for more information on how we may collect and process your information.
 

6. Intellectual property rights

6.1 We are the owner or the licensee of all intellectual property rights in this Website, and in the material published on it. Those works are protected by copyright and trade mark laws and treaties around the world. All such rights are reserved.

6.2 You are permitted to download and print content from the Website solely for your own internal business purposes and/or personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.
 

7. Our liability to you

7.1 We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms.

7.2 We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

7.3 Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.&

7.4 This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

7.5 We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

7.6 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms of Sale.

7.7 Nothing in these Terms shall limit our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) anything for which liability cannot be excluded by applicable law. 
 

8. Prohibited uses of this website

8.1 You may use this Website only for lawful purposes. You may not use this Website: 

  • In any way that breaches any applicable local, national or international law or regulation. 
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. 
  • For the purpose of harming or attempting to harm minors in any way. 
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see Section 10 below). 
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) 

8.2 You also agree not to access without authority, interfere with, damage or disrupt: 

  • any part of this Website; 
  • any equipment or network on which this Website is stored; 
  • any software used in the provision of this Website; or 
  • any equipment or network or software owned or used by any third party. 
     

9. Uploading content to this Website

9.1 Whenever you make use of an interactive feature that allows you to upload content to this Website (e.g. leaving a comment or review about our products), you must comply with the content standards set out in these Terms (see Section 10 below) (the Content Standards). 

9.2 You warrant that any such contribution does comply with the Content Standards, and you will be liable to us and indemnify us for any intentional or negligent breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your intentional or negligent breach of warranty. 

9.3 We are under no obligation to oversee, monitor or moderate any interactive service we provide on this Website. We expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

9.4 The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. Please see paragraph 4.5 above. 

9.5 Any content you upload to this Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. 

9.6 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to this Website constitutes a violation of their intellectual property rights, or of their right to privacy. 

9.7 We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of this Website. 

9.8 We have the right to remove any posting you make on this Website if, in our opinion, your post does not comply with the Content Standards. 

9.9 The views expressed by other users on this Website do not represent our views or values. 

9.10 Should you have a concern about a comment/review that has been left on the Website, please contact us at customerexperience@dunelondon.com

9.11 Please refer to the Privacy Notice for more information on how we may collect and store any content you upload, which contains information about you. 
 

10. Content Standards

10.1 These Content Standards apply to any and all material which you contribute to this Website (contributions), and to any interactive services associated with it. 

10.2 You must comply with the Content Standards. The Content Standards apply to each part of any contribution as well as to its whole. 

10.3 Contributions must: 

  • Be accurate (where they state facts). 
  • Be genuinely held (where they state opinions). 
  • Comply with applicable law in the UK and in any country from which they are posted. 

10.4 Contributions must not: 

  • Contain any material which is defamatory of any person. 
  • Contain any material which is obscene, offensive, hateful or inflammatory. 
  • Promote sexually explicit material. 
  • Promote violence. 
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. 
  • Infringe any copyright, database right or trade mark of any other person. 
  • Be likely to deceive any person. 
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence. 
  • Promote any illegal activity. 
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety. 
  • Be likely to harass, upset, embarrass, alarm or annoy any other person. 
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person. 
  • Give the impression that they emanate from us, if this is not the case. 
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. 

10.5 Any comments or queries about our service should be communicated to us by using the following email address customerexperience@dunelondon.com 

11. Viruses

11.1 We do not guarantee that this Website will be secure or free from bugs or viruses. 

11.2 You are responsible for configuring your information technology, computer programmes and platform in order to access this Website. You should use your own virus protection software.

11.3 You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this Website will cease immediately. 
 

12. Other important terms

12.1 If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect. 

12.2 Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

12.3 These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. 

12.4 These Terms are governed by English law as Dune Group Limited is an English company. This means that in the event any matter or dispute arising out of or in connection with these Terms (including non-contractual disputes or claims), will be governed by English law. You and we both agree that the courts of England will have non-exclusive jurisdiction. 
 

13. Contact us

To contact us, please email customerexperience@dunelondon.com  or via live chat.