Contact Us

Live Chat

The easiest way to get in touch with us is through Live Chat. Simply click the 'Live Chat' icon at the bottom right of the screen to begin.

Any messages sent outside of the opening hours will come through to us as an email, and we’ll get back to you within 5 working days. Opening hours are 9am - 5pm (UK time).



Drop us an email anytime at and we’ll get back to you within 5 working days.

We are currently experiencing high volumes of customer contacts. Your email could take up to 6 working days for a response so if your enquiry is urgent, please use our Live Chat or Call service during business hours to speak to our Customer Experience Team.



Our Customer Experience phone lines are open weekdays 9am to 5pm (UK time).

If you'd rather speak to an advisor, our team are happy to chat. We're based in the UK but can take your call in English or French.

UK: 01202 037 097
International: +44 (0)1202 037 097

Calls cost no more than a national rate call. These rules apply to calls from any type of line including mobile, fixed lines and payphones.


Social Media

Reach us on Facebook or Twitter for any customer related queries:



The Dune Group
Elms Depot
Cambridge Road
United Kingdom


Opening Hours

Customer Experience Opening Hours (UK time)
Monday to Friday: 09:00 to 17:00
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed


Head Office

For general business information and enquiries only. Please use our Customer Experience number above for queries about your order.



Interested in joining The Dune Group family? For job opportunities head to Work With Us in the footer.