Promotional Terms & Conditions


By participating in the scratch card promotion, you will be deemed to have accepted these terms and conditions.

  1. “The Promoter” is Dune Group Limited (registered company number 02127866) with registered office at 4th Floor, the White Building, 11 Evesham Street, London W11 4AJ.
  2. This promotion excludes employees of the Promoter.
  3. The scratch-cards will be dispersed into the public at random in the Glasgow area. No purchase is necessary to receive a scratch-card.
  4. By participating in the scratch-card promotion, you are agreeing to be bound by these terms and conditions. You will be deemed to have entered by scratching the scratch field on the scratch card and presenting the card in store in accordance with these terms and conditions.
  5. This promotion will run between the period of Friday 13 May 2022 until Friday 3 June 2022 (the “end date”). The “end date” is the final day you will be able to redeem any prize/discount code. Any scratch cards presented after the “end date” will not be accepted.
  6. There are two prizes and a discount code available through scratch cards which may be redeemed/used in the Dune London Glasgow Store (located at 146a Buchanan St, Glasgow G1 2GF UK) only (the “Glasgow Store”). The prizes are a free pair of shoes (“the free shoes”) or a free water bottle, receivable without a purchase. The discount code amounts to 10% off any purchase made in the Glasgow Store until 3 June 2022.
  7. One discount will be applied per transaction, and scratch cards cannot be used in conjunction with any other offer, promotion or discount.
  8. The free shoes must be selected by the customer in the Glasgow Store only. The free shoes may be returned for an exchange at the Glasgow Store under Dune London’s return policy only. They may not be returned for monetary value.
  9. Prizes are subject to availability. The scratch cards and prizes are non-transferable, non-refundable and there are no cash alternatives.
  10. In the event that the prize is out of stock, the Promoter reserves the right to substitute another item, in its sole discretion, of equal or higher value.
  11. All scratch cards must be redeemed in the Glasgow Store. It is not possible to redeem scratch cards in another Dune London store or online at the website or any other distribution channel.
  12. Scratch cards are only valid for single use. Only original scratch cards will be accepted and the Promoter, at its sole discretion, reserves the right to exclude anyone from participating or from claiming a prize or discount should they suspect, acting reasonably, that the scratch card is not an original.
  13. The Promoter and its employees and directors will not be liable for any loss, expense or damage which is suffered or sustained in connection with this promotion or accepting or using the prize or redeeming a discount expect for any liability which cannot be excluded by law.
  14. On receipt of the prize, the scratch card must be surrendered in store to a Dune employee who will dispose of the card.
  15. The decision of the Promoter regarding any aspect of the competition is final and binding and no correspondence will be entered into.


20% Off Code

  1. This offer entitles you to 20% off ALL items in a single transaction at
  2. This offer is valid for one transaction only
  3. To redeem this offer, enter the unique code shown in your Dune London email, into the promo box before checkout at
  4. This offer is available online at and in Dune London stores.
  5. This offer is available in the UK only.
  6. No cash or any alternative will be given.
  7. This offer cannot be used in conjunction with any other offer or discount code.
  8. This offer may be amended or withdrawn at any time at the Promoter’s discretion.
  9. The return value of the items purchased using this offer shall be the applicable return value under Dune London’s return policy less the discount obtained.
  10. Your statutory rights as a consumer are not affected.
  11. The Promoter: The Dune Group, trading as Dune London, 9 Hatton Road, London, NW8 8PL.


20% Off Birthday Code

  1. Customers must be subscribed to our emails at least six days before their birthday to avail of the discount.
  2. This applies to full price products only.
  3. Can only be redeemed once and cannot be used in conjunction with any other offer.
  4. Does not apply to delivery costs.
  5. Dune London reserves the right to update or cancel this offer at any time without notice.


The Wedding Collection: Free Delivery & Returns

  1. Free standard UK delivery and returns with selected purchases from The Wedding Collection.
  2. This applies to the ladies, specifically bridal, ivory shoe range only.
  3. Standard UK delivery takes 2-3 working days with the usual charge of £3.99. However, aforementioned selected products from The Wedding Collection once in the basket will automatically qualify for Free Standard UK Delivery.
  4. We reserve the right to withdraw or amend this promotion at our discretion.