RETURNING YOUR ORDER
We have extended the returns window for the festive season. Returns for gifts purchased from 10th November will be accepted for return up until the 13th January 2019 in line with our Returns Policy.
Purchases made online
We are pleased to refund any item purchased online which is returned within 28 days of your receipt of your parcel. This policy does not affect your statutory rights.
You can return the item(s) to us by either using one of our postal options (see below) or by taking the item to one of our standalone stores. Unfortunately, at this time, we cannot accept returns of items at our concessions within John Lewis, House of Fraser, Selfridges, Top Shop, Dorothy Perkins or Debenhams.
Items returned can take up to 14 days to arrive with us and a refund/exchange to be processed.
Please note that online orders purchased with PayPal cannot be refunded in store and must be returned to the warehouse.
How to return to the warehouse
To help ensure efficient processing of returns and exchanges, please ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, please use the original packaging to return the item to us.
Before returning items to our warehouse, please complete the returns paperwork that will arrive with your purchase, detach and include it in your parcel.
Orders delivered to UK addresses can be returned using one of the methods below. Ensure to obtain a free Certificate of Posting and keep in a safe place – this is your proof of posting which we will require if your parcel does not reach us.
Return using CollectPlus
Simply attach the CollectPlus label to the front of your parcel and take it to one of the 5,800 local convenience stores. For more information and to find your nearest CollectPlus store visit www.collectplus.co.uk/dune
Return using Royal MailSimply print off the label, attach to the front of your parcel and take it to any Post Office Counter.
Please note: There is a limit of 2kg for both CollectPlus and Royal Mail services (roughly 3 items in 1 box). If you need further information, please do not hesitate to call the Customer Services Team.
Items returned can take up to 14 days to arrive to us and the refund/exchange to be processed.
Return to storeWe are pleased to accept returns of items to UK Standalone Dune stores. Please take the delivery note supplied with your parcel as a proof of purchase.
Orders purchased using PayPal cannot be returned to a store and orders cannot be returned to a concession.
For purchases made in a Dune store
For purchases made in store, we are pleased to offer returns of full priced items to any Dune store within 28 days of purchase along with the original receipt for an exchange or a full refund. Please ensure the items are unworn, unmarked and in the original packaging.
On sale items, we offer an exchange on goods returned within 14 days of purchase. Unfortunately, we are unable to provide a refund for sale items purchased in store at this time.
We offer an exchange or refund within 14 days in any Dune solus store when returning an item purchased within one of our Outlet stores.
Airport store purchases and returns
Purchases made at our Manchester Airport store follow the same terms as above - we can process the exchange or refund in any of our Dune stores (this excludes airport and concession stores).
Purchases made in our London Gatwick and London Stansted Airport stores are excluded from the above terms and will need to be sent back to the following address enclosing the completed Returns Form.
Customer Support Team
For more advice on this matter, please contact our Customer Services Team. This policy does not affect your statutory rights.
Returns from countries outside the UK
For information about returns from other countries, please use the flag at the top right of the website to change to your country of delivery and this page will show the correct information.