Returns

Our Policy

Changed your mind?
You can return your purchase within 28 days for a refund, provided it meets the terms and conditions outlined on this page.

How to Return

In-store purchases
Items that are unworn or unmarked, and are accompanied by a receipt, will be refunded or exchanged.

Online purchases
Items can be returned to a Dune London store or via the post by clicking the request a free trackable returns label or QR code link.

We provide one free returns label per order. If you choose to return more items from the same order at a later date, you’ll need to cover the postage costs. To avoid extra fees, we recommend returning all items in a single parcel.

Proof of Purchase

Proof of purchase is required for all returns. This can be a paper or electronic receipt for items bought in a store and the order confirmation for items bought from the Dune London website.

When will I receive my refund?

Refunds will be made to the original card used to pay for the purchase.

  • Items returned to a store will be refunded within 5 working days.
  • Items returned to our warehouse will be refunded within 10 working days of receiving your parcel.
  • Gift Card balance updates will happen on the day you receive our refund confirmation email.
  • Credit and Debit payment refunds should appear in your account within 5 working days.
  • PayPal payments can take up to 7 days.

Terms and Conditions

We cannot accept returns for any purchases made within concessions. Please return your item back to the retailer where it was purchased from.

  • You cannot return purchases outside of the returns period unless the item is defective.
  • Gifts bought in a store can be exchanged by the recipient with the gift receipt as proof of purchase.
  • Gifts bought online cannot be exchanged and will be refunded to the original buyer.
  • The returned items must be in the same condition in which you received them.
  • We will process your refund within 10 days of receiving your returned items.
  • In the case that a return has been rejected, we will contact you within 10 days.
  • Proof of postage is required should you need to contact us about your return.

What Cannot Be Returned

  • Items that you purchased in store more than 28 days ago.
  • For home deliveries, orders that you received more than 28 days ago. For in store collections, orders that were ready for collection more than 28 days ago.
  • Items you have opened or unsealed other than where necessary to inspect.
  • For hygiene reasons, pierced earrings and face masks cannot be returned to our warehouse or Dune London stores.
  • Physical and E-gift cards.

To view further details on returns, click here to visit our FAQ and view our cancellation policy