Christmas Returns Policy
Our Christmas returns policy is valid from 3rd November until 12th December 2023. Any purchases made online or in store between these dates can be returned up to and including 9th January 2024. For purchases made from 13th December 2023, our usual 28 day refund policy applies.
We’re pleased to refund any item purchased online if returned within 28 days of your receipt of the parcel. This policy doesn’t affect your statutory rights.
All returns from the US will incur a $10 charge.
To request a refund, please access the returns portal here.
All refunds are processed on receipt of the return and will be at the same exchange rate as your original order.
We are unable to accept returns of items to Dune stores or concessions in any country.
We will process your refund within 14 days of receiving your returned item(s). You can track your return using the tracking number provided on your proof of postage receipt.
- For efficient processing of returns, ensure the product is unworn or unmarked, with the box in a saleable condition. Where possible, use the original packaging to return the item to us.
- Before returning items to our warehouse, complete the returns paperwork that arrived with your purchase, detach and include in your parcel.
- For hygiene reasons, earrings and face masks cannot be returned online or in store.