pearlise - black

Pearl Embellished Lace Up Ankle Boots

These boots are great and I really loved them when I got them BUT after wearing for about 2 months 1 of the pearl buttons came out and was lost. I contacted the customer service dept to ask them to send me a replacement button and after 6 months of waiting I still dont have one. Now a 2nd button has come out and the boots are unwearable. Terrible customer service. If the buttons are going to have this issue then at the very least they should be sold with spares, just as you get with clothing or figure out a way to send out spares (I know the usual corona virus excuses, but really how hard can this be). I have scoured every button shop around and cant find anything i can use as a replacement. Sadly my boots are unfit for purpose.

 Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Dune Pearlise boots which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us, and we welcome your feedback, which has been passed to the Buying and Quality Control Departments.

At your convenience please return your boots to us using our free returns service in compliance with our Returns Policy at www.dunelondon.com/returns/ and a member of our team will be happy to assist you further.

Kind regards,
Dune London Customer Experience Team.