chigwell - tan

Lace Up Chukka Boots

After two days of wearing these shoes I had to return them for a refund due to bad quality of the heal and sole. They soak up water and start to peal away and wear very quickly. I'm very dissapointed in the quality of these product and makes me apprehensive to buy another product from this brand. The fit was good though and the product looked good initially.

 Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Chigwell Chukka Boots which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us, and we welcome your feedback along with others we have received. Please be assured that your comments have been passed to our Buying and Quality Control Departments.

At your convenience please return your shoes to a Dune London Store, with proof of purchase, where a member of our team will be happy to assist you further.

Kind regards,
Dune London Customer Experience Team.

This shoe is terrible, the soles soak up water and fall apart, At the heel the fake wood effect material has come away from the sole and ripped - looks terrible. At the front-inside-left of the right shoe, the sole has delaminated causing the upper leather to soak up water. They are in terrible condition after just under 2 months of (not full time) use! For a shoe upward of £100 I'm not impressed.

 Response from Dune London

We are very sorry to hear that you are dissatisfied with the quality of the Chigwell Chukka Boots, which have not met your expectations. We really want our customers to be happy with everything they purchase from us and we regret that on this occasion that has not been the case.

The quality of our products is really important to us. Please be assured that we welcome your feedback and along with other customers who have encountered this issue, it has been passed to our Buying and Quality Control Departments for their attention.

At your convenience please return your boots to a Dune London Store, with proof of purchase, where a member of our team will be happy to assist you further.

Kind regards,
Dune London Customer Experience Team.

Had two pairs of these and now both have been returned, they were my ideal boot stylish amd comfortable I ooved them! Unfortunately the heal cork started to soak up water and peal away from the heel on both pairs after less than a month, gutted hope these are sorted and sent back out to the shops.

 Response from Dune London

We’re sorry to hear that you weren’t satisfied with the quality of this product. We strive to offer only top-quality products on our website and in our stores, so we’ll make our Buying Department aware of your valuable feedback.

Should you wish, you are welcome to return these for a full refund within 28 days from purchase, in compliance with our Returns Policy (dunelondon.com/returns)

Kind regards,

Dune London

The boots are like sponges. They actually soak up the water from the ground beneath you.
The heel falls apart after a few weeks wear as it appears to be made from plywood.
Stitching has burst along the sole now as well and they’re not even 3 months old

 Response from Dune London

We’re sorry to hear that you weren’t satisfied with the quality of this product. We strive to offer only top-quality products on our website and in our stores, so we’ll make our Buying Department aware of your valuable feedback.

Should you wish, you are welcome to return these for a full refund within 28 days from purchase, in compliance with our Returns Policy (dunelondon.com/returns) or if you would prefer to contact customer services directly please email: customerservice@dunelondon.com

Kind regards,

Dune London